studio policy.

Thank you for helping us maintain a safe environment and honoring our studio policies.

Cancellations
We understand that life can be unpredictable. Thank you for respecting our safety policy and honoring our strict 24-hour cancellation policy for all sessions. Please note that all cancellations or changes received via email are not valid. All cancellations or changes must be managed online or via our app at least 24 hours prior to your booking to avoid forfeiting your credit.

  • Early cancellations: Cancellations or changes made before 24 hours of the booking time are considered early cancellations and are eligible for a full credit.

  • Late cancellations: Cancellations or changes made within 24 hours of the booking time are considered late cancellations and are not eligible for a credit or refund.

Arrival time
Please arrive 5 minutes early for a smooth check-in experience. In case of a no-show or lateness to an In-Person or Virtual appointment, your instructor will wait 15 minutes for your arrival. All no-shows and late arrivals of over 15 minutes will be considered late cancellations and are not eligible for a credit or refund. All time lost due to late arrivals will be forfeited.

Refund policy

All sales are final.

  • Retail sales: No refunds or exchanges on retail purchases unless the item is deemed faulty. No refunds or exchanges will be issued due to a change of mind or incorrect selection.

  • Service sales: Refunds will be issued in case of a merchant processing error. Studio credits will be issued for the full amount paid for incorrectly processed sales, or if the client has a change of mind. All return requests must be submitted in writing to info@dyne.club within seven days of the sale date.

Lost property
Dyne is not responsible for personal items. All items that have been left behind will be donated/disposed of on the 15th of each month.

Minors
An adult must accompany minors under the age of 18 at all times. We cannot accept minors under the age of 13 as clients.

Prenatal and postnatal clients
Prenatal clients are recommended to practice pilates in the first semester and in the second trimester from week 13.

Postnatal clients must receive verbal permission from their obstetrician, General Practitioner, or midwife before commencing Pilates.

Consent to hands-on adjustments
Consent is a requirement of tactile feedback and physical touch. All clients have the right to consensual practice.

Socks etiquette
For hygiene purposes, socks are required for all sessions. For safety, grippy socks are encouraged.

No discrimination or harassment
We’re committed to a safe and supportive studio environment. Dyne has a zero-tolerance policy against hate speech, discrimination, or harassment based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. Violations of this policy will not be tolerated.

Harassment is generally defined as unwelcome verbal or non-verbal conduct, based upon a person’s protected characteristic, that denigrates or shows hostility or aversion toward the person because of the characteristic, and which affects the person’s learning opportunities or benefits, has the purpose or effect of unreasonably interfering with the person’s work performance, or has the purpose or effect of creating an intimidating, hostile or offensive environment. Harassing conduct includes, but is not limited to, epithets, slurs, or negative stereotyping; threatening, intimidating, or hostile acts; denigrating jokes and display or circulation in the workplace of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristics.

Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors, and other verbal, visual, or physical conduct of a sexual nature, when:

  • submission to such conduct is made either explicitly or implicitly;

  • submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual; or

  • such conduct has the purpose or effect of unreasonably interfering with an individual or creating an intimidating, hostile, or offensive environment.

Examples of sexual harassment include unwelcome or unsolicited sexual advances; displaying sexually suggestive material; unwelcome sexual flirtations, advances, or propositions; suggestive comments; verbal abuse of a sexual nature; sexually oriented jokes; crude or vulgar language or gestures; graphic or verbal commentaries about an individual’s body; display or distribution of obscene materials; physical contact such as patting, pinching or brushing against someone’s body; or physical assault of a sexual nature.

Anyone who feels they have been harassed or discriminated against or has witnessed or become aware of discrimination or harassment in violation of these policies should bring the matter to the immediate attention of Dyne management by emailing info@dyne.club. No person will be retaliated against for making a complaint in good faith regarding a violation of these policies, or for participating in good faith in an investigation pursuant to these policies.

Dyne will promptly investigate all allegations of discrimination and harassment and take appropriate action, based on the outcome of the investigation. Such action may include counseling, disciplinary warning, demotion, or termination of employment. The person bringing the issue to Dyne’s attention will be informed of the result of the investigation in a timely manner.

Service animal policy
In compliance with The Americans with Disabilities Act (ADA), Dyne permits service animals to be accompanied by their handler. If additional accommodations need to be made, please email the studio 24 hours prior to your booking.

Dyne is not responsible for the care or supervision of a service animal and is not required to provide food. Dyne cannot ask about the nature or extent of a person’s disability and may not demand proof that the animal is certified. However, if it is not readily apparent that an animal is a service animal, they may ask, (1) if the animal is required because of a disability and (2) what work the animal has been trained to perform.

There are several types of service animals, some include:

  1. Guide dogs for the blind

  2. Hearing dogs

  3. Diabetic alert dogs

  4. Seizure alert dogs

  5. PTSD dogs

  6. Wheelchair assistance dogs

  7. Dogs to help children with autism

Service animals are the only working animals allowed to accompany their handler into public accommodations. Dyne does not permit therapy animals, emotional support animals, or other animals outside the service animal distinction.

A business may exclude a service animal only if the animal is out of control or not housebroken and the animal’s handler does not control it. Allergies or fear of dogs are not valid reasons for denying access.

In addition to the studio policies, please also refer to our terms and conditions.